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Lowering the Total Cost of Ownership for IT Projects
At global, dynamic organizations, like commercial banks, IT undertakes large and small projects every week. This becomes increasingly more complex and increasingly more expensive for companies when...
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Localiza Rent A Car Speeds Up with IT Modernization and Visual Analytics
There are so many places in the world to visit and explore – what better way to explore them all with the freedom of a rental car? Localiza, which provides car rental services, is one of the top...
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Intuit Hits a Homerun in the World Series of Finance Software with TIBCO
The Major League Baseball championship games are around the corner, but for the first time ever, there is an added step on the road to the World Series. In March, MLB commissioner Bud Selig...
View ArticleClik here to view.
Meeting Your Customers Where They Are, Anytime, Anywhere
Many made predictions as 2013 kicked off, but one caught my eye. Forrester’s Nigel Fenwick called this new year the Year of Digital Business. As Fenwick points out, there has been a communications...
View ArticleClik here to view.
Caesars Makes Them Happy Even When They Don’t Win
Every business has customers, even if they seem to pretend they don’t. There is always an end-user who has to deal with the products you build or services you provide. And you likely have information,...
View ArticleClik here to view.
How Innovation in Retail Will Change Our Lives
It was during this last holiday season when I first noticed it. While watching TV, an advertisement came on touting Walmart would now price match with competitors. Then, I read in a press release that...
View ArticleClik here to view.
Don’t Insult Your Customers By Treating Them Like Customers
Customers are not just dollar signs and don’t want to be seen that way. Companies can’t just provide a customer with a good or service, and then hope they come back. There is no sense of loyalty or...
View ArticleClik here to view.
Passengers are Getting Smarter and Turning Into Fans
Passengers want to be able to use a form of public transportation that is easy, convenient, and reliable. Give them what they want and you’ll turn a customer into a fan. This shouldn’t come as a...
View ArticleClik here to view.
Why do Customers Hate Certain Brands and Love Others?
Fans want to support their teams regardless of where they are, or where their teams are playing. No matter if the person is tailgating, watching a game at home, or in the stands cheering the team on,...
View ArticleClik here to view.
Why You Should Be in Control When it Comes to Shopping
When it comes to shopping, today’s consumers are in control, with more choices and more options than ever before. It is no longer enough to offer a good selection of merchandise at an attractive price...
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It Only Takes Seconds to Lose a Customer Without Real-Time Information
Getting the right information on demand is an eternal problem of today’s knowledge workers, and will only grow. Lack of knowledge causes a delay in decision-making, and ultimately leads to bad...
View ArticleClik here to view.
Localiza Rent A Car Speeds Up with IT Modernization and Visual Analytics
There are so many places in the world to visit and explore – what better way to explore them all with the freedom of a rental car? Localiza, which provides car rental services, is one of the top...
View ArticleClik here to view.
Intuit Hits a Homerun in the World Series of Finance Software with TIBCO
The Major League Baseball championship games are around the corner, but for the first time ever, there is an added step on the road to the World Series. In March, MLB commissioner Bud Selig announced...
View ArticleClik here to view.
Meeting Your Customers Where They Are, Anytime, Anywhere
Many made predictions as 2013 kicked off, but one caught my eye. Forrester’s Nigel Fenwick called this new year the Year of Digital Business. As Fenwick points out, there has been a communications...
View ArticleClik here to view.
Caesars Makes Them Happy Even When They Don’t Win
Every business has customers, even if they seem to pretend they don’t. There is always an end-user who has to deal with the products you build or services you provide. And you likely have information,...
View ArticleClik here to view.
How Innovation in Retail Will Change Our Lives
It was during this last holiday season when I first noticed it. While watching TV, an advertisement came on touting Walmart would now price match with competitors. Then, I read in a press release that...
View ArticleDon’t Insult Your Customers By Treating Them Like Customers
Customers are not just dollar signs and don’t want to be seen that way. Companies can’t just provide a customer with a good or service, and then hope they come back. There is no sense of loyalty or...
View ArticleClik here to view.
Passengers are Getting Smarter and Turning Into Fans
Passengers want to be able to use a form of public transportation that is easy, convenient, and reliable. Give them what they want and you’ll turn a customer into a fan. This shouldn’t come as a...
View ArticleWhy do Customers Hate Certain Brands and Love Others?
Fans want to support their teams regardless of where they are, or where their teams are playing. No matter if the person is tailgating, watching a game at home, or in the stands cheering the team on,...
View ArticleClik here to view.
Why You Should Be in Control When it Comes to Shopping
When it comes to shopping, today’s consumers are in control, with more choices and more options than ever before. It is no longer enough to offer a good selection of merchandise at an attractive price...
View Article
